The Tenant Engagement Toolkit for retrofit projects is available now

The Midlands Net Zero Hub has worked with partners to create a comprehensive toolkit that sets out how you can develop a successful tenant engagement strategy for your domestic retrofit projects. It aims to support local authorities, housing providers, and trusted delivery partners to deliver effective engagement throughout their retrofit schemes.

The aims of the toolkit are to:

1. Enable housing providers to follow a step-by-step process to create a basic and effective tenant engagement strategy for a retrofit project.
2. Provide guidance on which parameters to consider when developing a more detailed engagement plan and tailor the strategy to their own tenants.
3. Outline examples of working communication templates to generate ideas on how to create bespoke engagement materials.
4. Encourage continued development of the strategy as users go through the retrofit journey.

In addition to setting out the steps needed to create a tenant engagement strategy, the toolkit includes 14 templates that local authorities and housing providers can use as a basis for their communications with residents.

Toolkit templates

• What is retrofit template
• Retrofit FAQs
• Identifying households questionnaire
• Marketing plan
• Promotional material examples
• Initial contact letter
• Phone call script identifying household questionnaire
• First call script
• Home energy diary – pre-install
• Client information pack
• Retrofit assessment letter
• Works to start letter
• Phone script – during installation
• Home energy diary – post-install
• End of install questionnaire